An as independent, privately-owned company, we’ve retained the small business mindset of putting people first. Indeed, our business is built on the strong relationships we have with our customers and we go above and beyond to get to know their circumstances, needs and ambitions. This way, we can develop and support critical infrastructures, augmented with best of breed IT security, disaster recovery and business continuity strategies they need to move forward. To achieve this, we also invest in our own people, ensuring our dedicated teams have the expertise to put those solutions in place.
We know that as technology and consumer behaviour evolve, our customers will need to adapt quickly to change. To do this means partnering with a solutions provider that has the technology to help you become more agile.
At Hyperslice, we are committed to investing in the latest technologies and carrying out research and development to future-proof our infrastructure so that as new technologies, tools and applications emerge, you’ll be able to deploy them quickly.
Keeping our customers’ business IT and critical infrastructures online is central to our operations and something we have absolute confidence in our ability to deliver. For this reason, we guarantee uptime in our terms and conditions and service level agreements. This ranges from 100% uptime for our cloud services to 99.9% for our shared services.
Infrastructure management is a core element of our services. We have been offering managed hosting since 2001 and as the industry has evolved, we’ve responded with the development of more advanced managed IT solutions that enable us to look after all your business critical IT and which frees your teams from the burden of IT infrastructure management.
We have long recognised that standard cloud solutions do not meet the requirements of every organisation and that some need specialised or customised services. We are dedicated to providing every customer with what they need to succeed. Our experienced team of managed IT consultants and enterprise solutions experts can partner with our customers to put together truly bespoke, SLA-guaranteed managed IT services that support you throughout your journey.
We understand the challenges of running business-critical applications and IT and the consequences of what can happen if something goes wrong. This is why, in 2005, we were one of the first solutions providers to offer round the clock technical support to our customers. Since then, that service has gone from strength to strength, and we now provide world-class support from highly qualified, expert teams who you can contact 24/7, 365 days a year via online chat, email, ticket or telephone. Whatever your issue, you can count on us to be there for you
While we’re proud that our hosting services help customers reduce their carbon footprints; we are equally aware that running datacentres is an energy-intensive operation. Over the last decade, our commitment to reducing our environmental impact has led us to invest in greener technology, such as datacentre temperature monitoring, servers that use solid-state drives and high-density server technology. In addition, our datacentres comply with the ISO 14001 Environmental Management System.