Our Customer Commitments

Putting customers first

An as independent, privately-owned company, we’ve retained the small business mindset of putting people first. Indeed, our business is built on the strong relationships we have with our customers and we go above and beyond to get to know their circumstances, needs and ambitions. This way, we can develop and support critical infrastructures, augmented with best of breed IT security, disaster recovery and business continuity strategies they need to move forward. To achieve this, we also invest in our own people, ensuring our dedicated teams have the expertise to put those solutions in place.

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Future-proofing our infrastructure

We know that as technology and consumer behaviour evolve, our customers will need to adapt quickly to change. To do this means partnering with a solutions provider that has the technology to help you become more agile.

At Hyperslice, we are committed to investing in the latest technologies and carrying out research and development to future-proof our infrastructure so that as new technologies, tools and applications emerge, you’ll be able to deploy them quickly.

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Providing reliable hosting

Keeping our customers’ business IT and critical infrastructures online is central to our operations and something we have absolute confidence in our ability to deliver. For this reason, we guarantee uptime in our terms and conditions and service level agreements. This ranges from 100% uptime for our cloud services to 99.9% for our shared services.

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Managing your IT infrastructure

Infrastructure management is a core element of our services. We have been offering managed hosting since 2001 and as the industry has evolved, we’ve responded with the development of more advanced managed IT solutions that enable us to look after all your business critical IT and which frees your teams from the burden of IT infrastructure management.

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Offering customised services

We have long recognised that standard cloud solutions do not meet the requirements of every organisation and that some need specialised or customised services. We are dedicated to providing every customer with what they need to succeed. Our experienced team of managed IT consultants and enterprise solutions experts can partner with our customers to put together truly bespoke, SLA-guaranteed managed IT services that support you throughout your journey.

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Providing round the clock technical support

We understand the challenges of running business-critical applications and IT and the consequences of what can happen if something goes wrong. This is why, in 2005, we were one of the first solutions providers to offer round the clock technical support to our customers. Since then, that service has gone from strength to strength, and we now provide world-class support from highly qualified, expert teams who you can contact 24/7, 365 days a year via online chat, email, ticket or telephone. Whatever your issue, you can count on us to be there for you

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Striving for sustainability

While we’re proud that our hosting services help customers reduce their carbon footprints; we are equally aware that running datacentres is an energy-intensive operation. Over the last decade, our commitment to reducing our environmental impact has led us to invest in greener technology, such as datacentre temperature monitoring, servers that use solid-state drives and high-density server technology. In addition, our datacentres comply with the ISO 14001 Environmental Management System.

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Ensuring strong IT security and threat mitigation

Cyberattacks are an ever-present threat. As an ISO27001 accredited, managed services and solutions provider, IT security is a fundamental part of all our services. At Hyperslice, we go above and beyond our competitors. Our security experts and advanced tools continually assess every device for security vulnerabilities and leverage the power of artificial intelligence (AI) to identify cyber threats and keep our clients safe.

We are committed to providing robust infrastructure security, as well as a comprehensive suite of security tools and services for our customers. We have partnered with industry leaders, like Fortinet, to deploy next-generation firewalls, intrusion, malware and DDoS protection, data and email encryption, SSL certificates, CMS auto-update tools, spam filters and more.

Hand in hand with IT security is our commitment to mitigating the potential impact of threats. Working with partners including Veeam and R1Soft, we have backup, disaster recovery and business continuity management solutions in place to ensure that, in the event of a disaster, we can help you recover quickly.

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Hyperslice Group

Hyperslice Managed IT Solutions
Enterprise-class, consultancy led, strategic partnerships with organisations, providing bespoke managed IT solutions across infrastructure, connectivity, security, recovery, business continuity and support.
eukhost
Managed IT and web hosting solutions for medium to large organisations, offering shared, VPS, dedicated server and cloud hosting from UK based datacentres. Eukhost provides application, website and email hosting on both Linux and Windows, together with a wide range of additional tools and services. These include WordPress, reseller and business hosting, domain registration, remote backup solutions, enterprise-level cloud hosting and 24/7 support.
Webhosting UK
Webhosting UK offers a full range of Windows and Linux solutions for individuals and SMEs, ranging from shared to cloud hosting. Extensive shared hosting solutions include dedicated hosting for WordPress, Magento, Drupal and Joomla, as well as hosting plans for resellers and content creators. Extensive suite of additional tools and services, including domain registration, remote backups, 24/7 support, advanced security and SEO tools.

Being transparent and trustworthy

At Hyperslice, we recognise that to provide the best services to our clients, it is important to work in partnership with them. Working alongside our clients ensures their services fully align with their organisational ambitions and deliver tangible, strategic value.

Working in partnership and forging strong relationships with clients means being completely transparent. With Hyperslice, you’ll find every cost, every vulnerability, every device, every application, and everything we do is captured to provide you with complete visibility into our entire IT service. 

Progressive Partnerships

To develop the best IT solutions for our clients, we have forged valuable and rewarding partnerships with some of the most innovative and influential organisations that are industry leaders in their fields. From long-established and well-known brands like Microsoft and Hewlett-Packard Enterprise to pioneers, like Veeam and Fortinet, our partners’ experience and talents empower Hyperslice to drive our services forward and bring greater benefits to our customers.

Our Partners:

Where To Find Us

Suite 2.08, Platform, New Station St, Leeds, LS1 4JB

Hyperslice Over The Years

2001

Originally called Hosting Heaven, the company was established in 2001

2005

We became one of the first providers to offer 365-days, 24-hour technical support, doing so via live chat, telephone and ticket. This was also the year we partnered with cPanel, bringing this industry-leading control panel to our customers.

2006

We launched our ground-breaking, customer-inclusive reseller plans that enabled our clients to offer their customers free technical support. We also created our first community forum, helping customers to engage with and learn from one another.

This year also saw us establish important partnerships. Working with Dell enabled us to launch our first range of managed dedicated servers, while our partnership with Microsoft led to the launch of our VPS.

2008

With our customer base growing to over 3,000 clients, we rebranded one of our subsidiaries, Hosting Heaven, to Webhosting UK.

2010

This year we set up exciting new partnerships with Microsoft(r) Hyper-V(TM) and VMware(r) that enabled us to launch our innovative cloud hosting service.

2012

To bring greater flexibility and cost-effectiveness for our cloud customers, we launched the revolutionary eNlight cloud, a service that delivers autoscaling with a pay-as-you-go fee structure.

2013

We introduced the all-new Website Scanner, a tool that boosts website security by enabling customers to scan their sites for viruses, malware and malicious code.

2015

We launched the latest SSD-powered VPS and dedicated servers. Based on high-density server technology from Quanta, these offered improved performance while reducing our carbon footprint.

2016

We upgraded our brand websites to provide an improved customer experience across all devices while providing customers with an all-in-one client area app for on-the-go access. We also made improvements to our email solutions, adding extra security and enabling email to be accessed on the growing range of devices and clients.

2017

We partnered with GlobalSign to offer PersonalSign Digital Certificates, enabling customers to encrypt emails and verify identity.

2019

This year saw the launch of Hyperslice Cloud, a cloud solution developed for enterprises. This year also seen the brand relaunch of eukhost and webhosting UK.

2020

To help improve internet security, we became sponsors of Let’s Encrypt, the provider of free SSL certificates. We successfully launched a new client portal throughout the group.

2021

We introduced the all-new Website Scanner, a tool that boosts website security by enabling customers to scan their sites for viruses, malware and malicious code.

2021

Following the successes of eukhost and Webhosting UK managed IT services, we launched the Hyperslice Enterprise Managed Services Division to deliver our enterprise-level managed IT solutions.